Treating customers fairly

    Business Van Finance is a trading style of First Oak Capital Limited.

    Business Van Finance is a trading style of First Oak Capital Limited, which is authorised and regulated by the Financial Conduct Authority (FRN 984955).

    First Oak Capital Limited is committed to offering the highest levels of customer service and fully supports the Financial Conduct Authority's Treating Customers Fairly (TCF) initiative.

    Our commitment to you

    We will:

    • Ensure our customers can be confident they are dealing with a company whose fair treatment of clients is central to its culture
    • Provide you with clear, jargon-free information that takes account of your circumstances
    • Keep you appropriately informed at all times - before, during, and after the point of sale
    • Tell you clearly if we are unable to source a finance option that we consider suitable for your needs
    • Protect you from unreasonable post-sale barriers that could prevent you from changing products, switching providers, or making a complaint
    • Only arrange finance products that are designed to meet the genuine needs of business customers
    • Ensure that finance products perform as we have described, with an acceptable level of associated service
    • Provide our team with regular training in the principles of Treating Customers Fairly

    How you can help us

    • Tell us as much as possible about your business, including income and expenditure, so we can correctly assess how much your business can sensibly afford to repay
    • Let us know if you are aware of any future changes that may affect your ability to meet repayments on any new finance agreement
    • Ask us if there is anything about a finance product or process that you do not understand - there is no such thing as a silly question
    • Tell us if you can think of ways we could improve our service

    Get in touch

    Any feedback is welcomed at help@firstoakcapital.co.uk or by calling 01730 777 736.

    Business Van Finance is a trading style of First Oak Capital Limited, registered in England and Wales (Company No. 14170340). Registered address: Old Farm Barns, Lowlands Farm, Riversdown Road, West Meon, Hampshire GU32 1JS. Authorised and regulated by the Financial Conduct Authority, FRN 984955.